By: Lady JB Owen Leadership is easiest when times are good, but the real test comes during disruption. Whether facing market downturns, layoffs, or internal turbulence, how a leader handles a crisis shapes culture for years to come. The resilience and values demonstrated during such times often set the tone for future challenges, both internally and externally. The Role of Leadership in Shaping Crisis Culture Chellie Phillips, a workplace culture expert and author of Culture