J. Michael Robison Illustrates How Technology Is Closing the Accountability Gap in Service Industries
March 6, 2026
Service industries are undergoing a transformation as organizations recognize the growing need to strengthen accountability. As customer expectations rise and regulatory standards become more stringent, businesses are seeking ways to reduce errors, prevent fraud, and maintain trust. As Michael Robison suggests, technology is playing a key role in these changes, offering tools that can help streamline operations and potentially enhance transparency and traceability. From healthcare to banking and public services, digital solutions are being adopted
