By: Matthew Rodriguez
“Security is the thing nobody wants to talk about. But it’s critical. It’s not a matter of if an attack will happen—it’s when.”
Jeff Borello, co-founder and CEO of Andromeda Technology Solutions, recently joined Jim Vinoski, host of the Manufacturing Talks podcast, to discuss the growing IT challenges in the manufacturing industry.
With over 30 years in business, Borello and his team have refined their expertise, shifting their focus in recent years to serve manufacturers exclusively.
Why Manufacturing?
Borello’s decision to focus on manufacturing stemmed from a conversation with Jack Stack of Springfield Remanufacturing Corporation. Stack’s insights on reshoring manufacturing and government investment in the sector resonated with Borello. Andromeda’s founders also had prior experience serving manufacturers, making the transition a natural fit.
Previously, Andromeda Technology focused on medical industry clients, but as that sector changed—with practices consolidating and doctors retiring—Borello saw manufacturing as the next big opportunity.
The Biggest IT Challenges for Manufacturers
Borello emphasized that IT in manufacturing is split into two camps: companies leading in automation and companies falling behind. While AI and automation are exciting trends, many manufacturers still struggle with IT fundamentals.
Andromeda helps manufacturers address these first three major security gaps:
- Multi-Factor Authentication (MFA) – Many manufacturers fail to implement MFA on key systems like Microsoft 365, making them easy targets for cybercriminals.
- Employee Training – Human error is responsible for 95% of security breaches. Andromeda recommends ongoing security training, not just an annual refresher.
- Cyber Insurance – Many companies lack standalone cyber insurance. Without proper security measures, they either won’t qualify for a policy or will face high premiums.
Cyber threats today aren’t just from lone hackers. Borello warned that state-sponsored cybercriminals operate 24/7, targeting businesses of all sizes.
“It used to be that only big corporations worried about cybercrime. Now, everyone is a target.”
Wireless & Network Challenges in Manufacturing
Reliable wireless infrastructure is another pain point. “Wireless is great when it’s set up properly. But most manufacturers don’t do it right,” Borello said. Andromeda partners with Ruckus Wireless to engineer solutions that eliminate connectivity issues.
Network segmentation is also critical. “Your office network should be separate from your plant floor,” Borello explained. “And your guest WiFi should be separate from both. If a hacker gets into one area, they shouldn’t be able to move freely.”
For manufacturers investing in Industry 4.0, these security practices are essential. Every new connected device introduces potential vulnerabilities if not properly secured.
Bridging the Gap in IT Management
Andromeda Technology supports manufacturers in two ways:
- Fully Managed IT – For companies without in-house IT, Andromeda handles everything.
- Co-Managed IT – For companies with internal IT teams, Andromeda provides extra support, whether for security, service desk management, or special projects.
“We’re not here to take jobs away from IT staff,” Borello explained. “We’re here to make their jobs easier.”
The Future of AI in Manufacturing IT
Borello sees AI as a game-changing technology but warns that the hype often exceeds the current reality. “Microsoft Copilot and ChatGPT are powerful tools, but you have to be careful. If your security isn’t set up right, Copilot could expose sensitive company data.”
He encourages manufacturers to start exploring AI now. “The key to getting good AI results is learning how to use it effectively. The sooner companies start experimenting, the more advantage they’ll have.”
Why IT Should Be a Strategic Investment
Manufacturers often view IT as a cost rather than an investment. Borello pushes back against that mindset. “IT isn’t just an expense—it’s a competitive advantage. Downtime costs money. Outdated systems frustrate employees. A proactive IT strategy keeps operations running smoothly.”
To help clients plan ahead, Andromeda assigns a Technical Account Manager to each business. They meet quarterly to align IT strategies with business goals, ensuring companies stay ahead of industry changes.
Expanding Andromeda Technology’s Reach
Andromeda primarily serves manufacturers in the Midwest but has clients across the U.S. and internationally. “We can support anyone, anywhere,” Borello said. “90% of IT work can be done remotely, but we also have on-site partners nationwide.”
Andromeda’s competitive edge lies in its process-driven approach. The company is NIST 800-171 compliant, a rarity among IT service providers. This, combined with a deep understanding of manufacturing, sets them apart.
Ultimately, Borello’s message to manufacturers is clear: IT doesn’t have to be frustrating.
“If your IT isn’t working for you, let’s talk. There’s a better way.”
With Andromeda Technology, manufacturers can enhance security, improve efficiency, and future-proof their operations. To learn more, visit their website and schedule a consultation today.
Disclaimer: The information provided is for general informational purposes only and should not be construed as professional advice. Manufacturers should consult with qualified IT professionals for specific guidance tailored to their individual needs and circumstances.
Published by Anne C.
