“The best way to predict the future is to create it.” – Peter Drucker
Cosmin Golache is the CEO and Founder of Waiterful.com, a startup based in London that is poised to make waves in the hospitality sector. With a background in operations management and customer service, Cosmin’s ability to bring a smile to a guest’s face has always played a pivotal role in his success. Understanding the nuances of customer satisfaction, such as body language and timing, has been instrumental in his journey as well. Now, Cosmin is taking all that he has learned and turning it into a one-of-a-kind program designed to empower waiters and transform the hospitality industry by putting the client and waiter experience at the forefront.
A Lightbulb Moment Over Dinner
Cosmin Golache’s journey began with a simple but powerful realization during a dining experience at a restaurant. He found himself keenly aware of the inefficiencies in the process – waiting for menus, trying to flag down waitstaff, and the seemingly interminable wait for the bill. Given his experience in the hospitality industry, the thought occurred to him: “There has to be a better way.” Cosmin turned that light bulb moment into an entire business model. “At Waiterful, we’re changing the dining experience by connecting you directly with restaurant staff, enabling personal waiter selection, and ensuring your special requests are catered to with ease.”
Driven to Provide a Better Experience
Waiterful.com isn’t just a business for Cosmin; it’s a manifestation of his passion for creating meaningful, impactful solutions in the hospitality world. Through his years of experience in operations management and customer service, he has firsthand knowledge of the challenges and inefficiencies that plague both restaurants and their guests. While many solutions focus on making the restaurant owner’s life easier or giving special attention to the patron, Waiterful.com has introduced a new method to improve the dining experience. “While most platforms in the industry focus on either restaurant owners or diners, Waiterful.com stands out by putting the spotlight on the often-overlooked wait staff.” Cosmin and his team believe that empowering waitstaff is key to transforming the dining experience. After all, they are the backbone of any restaurant and often have the most direct impact on a diner’s experience. Waiterful.com is designed to be their ultimate tool for service excellence.
Additionally, the platform caters to diners who value their time and seek a smooth, enjoyable, and personalized dining experience. Waiterful.com empowers front-of-house workers to offer tailored recommendations and log customer preferences, adding a personalized touch to each dining experience.
Innovative Features of Waiterful.com
Waiterful.com distinguishes itself with unique features that set it apart from competitors. With its focus on enabling floor staff to better serve their clients, the program uses AI to provide personalized recommendations that the waitstaff can offer, logs customer preferences for easier recall, and allows waiters to be rewarded for their stellar performance by giving customers the opportunity to request their favorite wait staff member.
Cosmin’s vision for Waiterful.com is one of growth, innovation, and a relentless focus on equipping waiting staff—the heroes of the hospitality industry. The company plans to fine-tune its platform, launch the app, and expand internationally while continually updating and improving its offerings based on user feedback.
Cosmin Golache’s journey with Waiterful.com exemplifies how personal experiences and a passion for service excellence can drive innovation in the hospitality industry. His commitment to empowering waitstaff and enhancing the dining experience is reshaping the way we dine out, one smile at a time.
To stay updated on Waiterful.com’s journey, visit their website or follow them on Instagram.
