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AI Call Center Outsourcing Pricing in the Philippines: Why the Seat Survived

AI Call Center Outsourcing Pricing in the Philippines: Why the Seat Survived

Automation was supposed to collapse offshore rates. Published bands have barely moved, because the work left on the floor is not the work that was automated. The rate card did not fall. Anyone who modeled AI call center outsourcing pricing in the Philippines on the assumption that software would drag hourly rates down has watched […]

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