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CEO Weekly

Andrea Vento and the Evolution of a Travel Agency Model Based on Destination Experience and Direct Customer Engagement

Andrea Vento and the Evolution of a Travel Agency Model Based on Destination Experience and Direct Customer Engagement

Travel agencies have traditionally operated as intermediaries between travelers and the companies that provide transport, accommodation, tours, and other holiday services. The growth of online booking and social media has changed that relationship, giving travelers access to information before they visit an agency and allowing businesses to communicate directly with potential customers. For some agencies, […]

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