By: Wlliam Jones

Susan Eastman is a real estate agent with Live West Realty, serving Boulder County and the north Denver suburbs in Colorado. According to her, she has been licensed since 2019, and has represented more than $40 million in career sales volume, working with clients across a wide range of price points, from affordable housing to luxury homes worth several million dollars.

Susan is a relocation specialist and a member of the Institute for Luxury Home Marketing. Her client base includes buyers, sellers, first-time buyers, move-up clients, downsizers, and professionals relocating to the area. She has earned Top Producer honors in her office every year since she started her real estate career and maintains 56 five-star Google reviews.

From Journalism to Real Estate

Before real estate, Susan worked as a journalist. That background shaped how she approaches her work today. “I learned how to ask questions that generated more than a yes or no answer,” she explained. “The questions sought information.” She carries that skill into every client conversation, often surprising people by recalling something they mentioned weeks earlier. She calls herself a “house whisperer,” someone who pays close attention to what her clients actually want and then finds properties that fit.

The ability to listen carefully and retain details is not something Susan takes for granted. It came from years of interviewing people and learning how to draw out the information that really mattered. In real estate, that translates into understanding not just what a client says they want, but what they actually need from a home.

A Childhood Shaped by Movement

Susan was raised on the East Coast as the daughter of a naval officer. Her family moved frequently when she was a child, and that experience left a lasting impression. She understands how much home matters, not just as a physical space but as a source of emotional security. The constant relocations taught her something important about stability and what it means to finally settle somewhere.

Now a longtime Boulder resident, she has raised three children in the community and knows the area well. She understands the connection residents have to the Rocky Mountains, nature, and an active lifestyle. That personal history informs the way she helps clients find their own sense of belonging.

Building Trust Through Communication

Her approach to clients is built around communication and trust. She tends to overcommunicate, she said, trying to answer questions before they are even asked. Some clients feel fear around making such a significant financial decision, and Susan works to build trust early in the relationship so they feel more comfortable throughout the process.

That trust does not come from grand gestures. It comes from consistency, from returning calls promptly, from remembering the small things, and from being honest even when the news is not what a client wants to hear. Susan believes that kind of reliability is what separates a good experience from a difficult one.

A Brokerage That Puts Relationships First

Susan works with Live West Realty, a small independent brokerage of around 40 agents. The firm was named the 2025 Best of Boulder real estate company, an achievement that stands out given the size of competing agencies in the area. The award came without a formal campaign. “Our clients made it happen,” Susan said, “which proves we are a relationship-based office, not simply transaction-focused.”

Being part of a smaller firm allows Susan to work in a way that aligns with her values. The emphasis is on people, not volume. That environment supports the kind of attentive, personalized service she believes her clients deserve.

Consistent Results, Quiet Confidence

Since becoming an agent in 2019, Susan has been named a Top Producer in her office every year. Her 56 five-star Google reviews reflect a pattern of satisfied clients who felt heard and supported throughout their transactions. She does not chase accolades, but they tend to follow when the work is done well.

For Susan, the work comes down to listening carefully, remembering what matters, and showing up consistently for her clients. That is the foundation she has built her career on, and it is what keeps people coming back.

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