By: Repute Vista

Chris Jackman, Attorney and owner of The Jackman Law Firm, built his practice with a specific purpose in mind: protecting the rights of fathers and parents when they are going through challenging and often complex times in their lives. Over the last twelve years, the firm has grown from a single office building located in Seattle, Washington, to locations in three separate states, now employing six attorneys and more than twenty staff members.

The firm’s growth has been steady and deliberate, with a focus on serving both established and emerging markets. Currently, the firm operates in Washington, Colorado, and Texas, and its ongoing goal is to continue expanding its reach, with plans to open additional locations across the United States, making legal services more accessible to parents in need of experienced representation, particularly in family law matters.

Core Values that Guide the Firm’s Work

The Jackman Law Firm is driven by three main principles: a customer-first philosophy, ownership of one’s work, and recognizing accomplishments within the organization. These principles are not just theoretical ideals; they are woven into the daily practices of the firm—from the way lawyers prepare for hearings to how support staff communicates with clients about the status of their cases.

For instance, the firm has established a policy that requires all client inquiries to be responded to within 24 hours. These standards, which were initially suggested by former staff, are integral to the firm’s operations and clients appreciate the opportunity to have better clarity on the progress of their cases.

The goal has always been to ensure that clients are kept informed and can feel more in control of the process. It’s common for clients to feel uncertain or anxious when they are waiting for updates, and providing timely responses helps alleviate that anxiety.

Client Success Stories and Measurable Outcomes

According to the firm’s clients, the results of its advocacy have positively impacted many family lives. Several clients have been able to regain custody of their children as a result of thorough case preparation and advocacy, while others have successfully negotiated more favorable parenting plans or reached long-standing resolutions that allow them to move forward with greater peace of mind.

For The Jackman Law Firm, success is not just defined by legal accuracy, but also by how well the outcomes contribute to the client’s overall well-being and family stability. While the firm does aim to ensure legal correctness, the broader goal is to create a resolution that provides long-term value to clients, fostering trust and loyalty, with many returning for further legal assistance or recommending the firm to others.

Finding Mentorship From Professional Leaders

Chris Jackman has been proactive in seeking mentorship from experienced professionals who have overcome significant challenges and created sustained success. Two names that stand out in his journey are Bill Hauser and RJon Robbins, both of whom are well-regarded for their ability to build and run successful legal practices.

Through his interactions with them, Jackman gained a deeper understanding of the importance of implementing systems, procedures, and long-term planning. They introduced him to the concept of reverse engineering goals, which has greatly influenced the strategic direction of his firm and informed the guidance he provides to others in leadership positions.

A Balanced Approach to Growth

Growth in the legal sector can be a complex process, and The Jackman Law Firm’s expansion into different states has been focused on identifying areas where their client-centered model could be most effective. Rather than simply opening new locations in any market, the firm has carefully assessed where its services would be beneficial and where their approach would be welcomed by clients.

The firm’s leadership has also emphasized the importance of maintaining the same high standards of service across all locations. While new offices are introduced, the focus remains on replicating the original Seattle office’s client service model to ensure consistency for all clients, regardless of which office they visit. This strategy has been key to ensuring the firm’s reputation for client satisfaction is preserved across multiple states.

Balancing Legal Matters and Resolution

The firm handles a broad range of cases, including those that involve court, arbitration, and mediation. However, in every case, they strive to achieve an outcome that aligns with the client’s goals, especially in family law cases where the focus is often on reaching agreements that minimize conflict and prioritize the well-being of the children involved.

If necessary, the firm is prepared to present cases with full knowledge of the evidence and a carefully planned presentation. This ability to adapt to both high-conflict trials and cases that require nuanced negotiation allows The Jackman Law Firm to meet the varying needs of its clients.

The Importance of Professional Standards in Multiple Jurisdictions

When a law firm operates in multiple states, it must navigate the complexities of different legal rules and procedures. The Jackman Law Firm ensures that every office is staffed with licensed and experienced attorneys who are knowledgeable about the local jurisdiction’s requirements. Compliance is a cornerstone of the firm’s practices, not only protecting its reputation but ensuring that clients receive consistent and professional service across all locations.

Furthermore, the firm maintains consistent internal protocols for case tracking, communication, and staff training. By doing so, the firm preserves a unified approach to client service while respecting the specific legal practices of each state in which it operates.

Service Beyond Legal Matters

While the firm’s primary focus is on family law and personal injury, it also provides services in areas such as estate planning, probate, and bankruptcy. These services help clients address the broader issues that can affect family stability, offering a holistic approach to managing legal challenges. The firm has found that many clients who come for family law issues may also need assistance with other legal matters.

As trust is built in one area of the law, clients often turn to The Jackman Law Firm for other legal needs, knowing that they will receive the same dedicated and client-focused approach in all areas of service.

Adapting to Shifting Client Needs

Family law can be an area where personal circumstances change unexpectedly. The Jackman Law Firm accommodates such shifts by offering flexible communication options, whether through in-person consultations or remote meetings. Additionally, their trial strategy is regularly reviewed and adjusted to better align with clients’ evolving needs.

The firm ensures that clients receive relevant, fit-for-purpose advice that considers their changing circumstances. This adaptability helps clients feel more confident in their legal decisions and provides them with clarity during uncertain times.

Continuing Consistency While Growing

The growth of The Jackman Law Firm reflects its commitment to maintaining a consistent level of service. The firm strives to be predictable and professional from the initial consultation to the resolution of each matter. With consistency comes trust, and this trust has contributed to the firm’s ability to expand while maintaining its high standards of service delivery.

This unwavering focus on client satisfaction has fostered an environment where referrals and client retention are key to its success. The firm’s expansion will continue to prioritize these values to ensure the same level of integrity is maintained, regardless of where it operates.

A Continued Commitment to Clients, Community, and Legal Advocacy

Chris Jackman continues to lead his firm with a focus on measurable outcomes and a commitment to client advocacy. His goal remains to empower clients, ensuring that each case is approached with the client’s needs and long-term goals in mind. Through ongoing outreach, the firm seeks to raise awareness of the legal issues that affect its clients while advocating for legislative reforms that support fair treatment for survivors of abuse and injury.

As the firm looks to expand its services across the country, it remains dedicated to its founding principles: keeping the client at the center of all efforts, fostering ownership of work, and upholding a high standard of equality and fairness. By focusing on these principles, the firm aims to grow in a manner that remains true to its core values.