By: Whitefriar PR
In the competitive world of B2B business, the challenge of enhancing customer experience through technology is significant. In a McKinsey report he had highlighted this growing importance of customer experience in B2B sectors several years ago as well. Sanjeev Sahni, a visionary tech executive at Wayfair, has spent a career mastering the art of customer experience in this sector. Sahni is not just leading conversations in AI and B2B customer experience, but also transforming them into actionable strategies that deliver superior sales growth and bottom line performance. Here’s his story.
Following an impressive career at McKinsey & Co, Sahni took on a new role at the popular Fortune 500 home furnishing company, Wayfair. As Sahni took on a new role at Wayfair, he has become responsible for managing a multi-million dollar business catering to businesses like offices, private equity led property management, food service, contractors and interior designers. His challenge was not just to maintain Wayfair’s logistics and service excellence but also to innovate and grow the business multi fold.
Wayfair is More Than A Home Brand
Under Sahni’s leadership, Wayfair has not only solidified its international logistics presence but also continues to see remarkable advancements in AI applications for sales, revenue growth and customer experience. His work in generative AI has been instrumental in creating more intuitive and responsive customer interactions, making Wayfair stand out in the competitive home furnishing market. His expertise in the field is soon to be recognized with an external award, underscoring his significant contributions.
Looking to the Future
Sahni’s vision for the future is clear – to continue setting the benchmark in customer experience. Then on the back of great customer experiences drive growth and expansion. His ambition is not just to lead but to innovate continuously, ensuring that Wayfair remains at the forefront of technological advancements in B2B.
Stay updated with Sanjeev Sahni’s latest endeavors and get more tips on AI-driven customer experience by following him on his LinkedIn for in-depth information about his pioneering work in the field.
