Burt Pinnock’s Leadership in Architecture and Examining His Role at Baskervill and His Influence on Civic Design in Virginia
The notion of leadership in the field of architecture is no longer confined only to managing project implementation. There is a growing tendency among architectural companies to require senior architects not only to be involved in strategy development, but also to mentor junior colleagues, reinforce relationships with the community, and be ready to adapt to […]
Hiver Is Redefining the Customer Service Stack Around Agentic AI
(Customer service technology has traditionally been built to manage tickets, not the work around it. But in high-stakes support, the ticket is rarely where the work begins or ends.) As customer issues become more complex, support increasingly involves Customer Success, Account Management, Finance, Product, and Engineering. In a Hiver survey of companies handling high-stakes, complex […]
