By: Maria Williams

Living among the naturally abundant landscape of Colorado comes with many advantages, like stepping outside and observing a diverse array of wild animals, birds, and bugs. Yet, when they enter the home, the experience becomes much less favorable. As a common occurrence for residents across the region, Whitmore Pest & Wildlife Control offers a timely solution as a trusted provider of ‘5-star’ extermination services. 

Established in 2011, Whitmore Pest & Wildlife Control is dedicated to providing quality, affordable services, aiming to deliver a positive customer experience. Services include interior and exterior treatments, removal and prevention, entry point repair, and much more.

Embodying a distinctly personal approach, the business was acquired by a dedicated father and his two sons – bringing with them a wealth of expertise in finance and construction, and a wealth of industry knowledge. The brothers, Wilson and Richard Christner, along with their father, Marvin, relocated from Michigan to Colorado, to address a growing gap for comprehensive, client-centric services within the pest control market.

“When I first joined,” says Richard, “the original plan was for me to oversee the finances, but as you may expect, running a family business requires a level of adaptability and dynamism. I soon realized the value of innovating our marketing and sales functions. After refining our internal strategies, we underscored a key focus that we stand by to this day: to cultivate memorable, premium-quality customer experiences.”

Typically, a problem like infestation requires not just an immediate solution, but one that lasts. Experts at Whitmore Pest & Wildlife Control locate the problem, remove the pest, and work to prevent re-entry – offering re-visits for lingering pests at no additional charge.

One testimonial reads: “I have been a client of Whitmore PWC for several years. The office staff, technicians, and inspectors are professional, courteous, knowledgeable, thorough, and responsive. I’m thankful to have them on my team and for taking great care of my family and house!”

Unlike many other pest control services existing in the market that perform animal damage repair, Whitmore Pest & Wildlife Control facilitates an in-house labor force and remains committed to their well-being, just as much as its customers. As the demands of this field can take a toll on employees, the company’s insulation trailer has been fitted with climate control mechanisms and air quality protections, ensuring the occupants of the vehicle are comfortable at all times, whether it’s 0 degrees outside, or 100.

“Outsourcing labor within a service-based industry,” continues Richard, “means the customer experience isn’t entirely in the organization’s control. This simply wouldn’t work for us. When it comes to our employees, we find that when they’re taken care of, they are much better positioned to care for you.”

With its core values doubling as an acronym for the word ‘TEAM’; Whitmore Pest & Wildlife Control embodies its company mission throughout each component of the business. Tenacity is a characteristic used to describe its dedication to fulfilling its duty to clients in the most effective manner. Excellence highlights its unwavering commitment to best practices. Accountability refers to its recognition of responsibilities as a service provider, and Merit encompasses the organization’s duty to outline what it’s capable of offering, before delivering on that promise.

“Communication is key,” continues Richard, “We make sure to inform all customers of our specialisms, who we are as a company, and what we can do to serve their needs. ”

Today, Whitmore Pest & Wildlife Control is a leading provider of local pest control solutions, including whole home protection, wildlife removal and sanitation,  animal damage repair, and exclusion, so that a client never again encounters an invasion. As the organization continues to gain ground-breaking momentum, it proceeds to cultivate a growing portfolio of satisfied customers. 

“From the initial phone call to the date of arrival,” another testimonial states, “the service was impeccable. I received a text notifying me that my technician was on his way. When he arrived, he was courteous and professional. He answered my questions and sent a notification after departure. I highly recommend it.”

The success of the organization truly speaks for itself. Exploring new ways to enhance the customer experience and fine-tune its internal strategies, Whitmore Pest & Wildlife Control is preparing to extend its outreach and serve more people locally and beyond.

To find out more about Whitmore Pest & Wildlife Control’s services, please visit their website.

Published By: Aize Perez